What do people REALLY pay for?
They are NOT paying for you, or your time.
Ok, so if clients are not paying for you or your time… what do you think they’re really paying for?
Your qualifications?
Your location?
Your equipment?
Your brand?
Your brilliant marketing mastery?
Nope. They are paying for VALUE.
They care about the RESULTS you can deliver and the VALUE you are consistently giving them
But how can you quantify and define VALUE in a service business?
We use this equation to break it down:
VALUE = CE + R + R
In this equation VALUE is defined by the Client Experience, Relationship, and Results you deliver.
When you are delivering MORE value than people expect for the money you are asking them to invest in working with you, well, you then have a great VALUE PROPOSITION.
And THAT is everything in sales.
I teach my staff to “focus on delivering value and price becomes irrelevant.”
You should ALWAYS be focusing on improving each one of these variables in order to consistently be delivering great value to your clients.
When you do this… you will leave any competitor out there in the dust because you are consistently serving people and delivering so much value that they LOVE doing business with you and couldn’t possibly imagine going anywhere else!
Last tip!
Pop the 'VALUE' of each service/program you're offering into your sales process when you're presenting it to a client. This way they will see the Total value they are receiving (in $$) vs the price you are charging them. Obviously the value is set at your 'one off' price, not the membership price so you're not actually discounting your services.
THEN...
Consistently deliver week after week, and then OVER-Deliver!
We make sure we are constantly recognising and rewarding our clients with EXTRA'S throughout their experience with us..
Examples include movie tickets, merchandise giveaways, discounts on other in-house services like Massage or Group Training, PLUS shout outs on social media, or check-ins via text or phone calls to properly ensure they are getting the full service with us.
Whatever you promise to your clients, just make sure you deliver.. CONSISTENTLY!
Yours in Fitness Business Success,

Ben Dulhunty



